Please click on the links below to view the FAQ answers
What are the setup fees and monthly costs involved?
Set-up is Free and hosting costs depend on what plan you have. Our plans start at $10.95 per month.
How do I set up my email?
All hosting web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the web-based control panel that comes with every web hosting package. This can be done by yourself, and without any assistance from the hosting staff.
How do I upload my files?
All hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website.
Is there a trial period or money-back guarantee?
We offer a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate our Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content.
How fast are websites set up?
Does my website get a control panel?
We strive for a setup time of no more than 2 hours per order. If an order is placed during normal business day hours, orders may be processed in only a few minutes. If an order is placed in the middle of a night, when the least amount of staff is on-site, orders may take slightly longer to process.
Yes. Every Hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more... A demo of the control panel can be found Control Panel here.
How am I billed?
Invoices are sent to you via email. You will receive an invoice for each service/account order every month on the same day the service was ordered (if it is a monthly sevice). Special arrangements can be made for custom billing requirements. We accept Visa, Mastercard, Discover, Bank Wire Transfers, Company Checks, Personal Checks, Money Orders, Electronic Checks, PayPal and Cash. You can opt to not have your credit card charged every month, until you specifically submit a payment form each month.
How much assistance do you provide for my website?
We will assist you with all support for services provided directly thru our company. We will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. We can not be responsible for teaching you how to use another company's products. Example: We will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. We cannot even attempt to support all the thousands of software products on the market. We will attempt to provide some tech support for the most popular programs our clients use. We are not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. We will provide support for any program or cgi script that we provide pre-installed with your web hosting package. We are not responsible for designing, nor developing, your website, including HTML and/or images unless you have ordered these services specifically. We will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not our responsibility unless prior arrangements have been made.
What if the hardware fails?
We stocks replacement parts for all servers. We are always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. We repair all failed hardware promptly, to minimize any downtime caused by such.
Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fine print, or in our terms of service pages. The only costs that are commonly found to occur as a result of an upgrade that was made to your account, or adding other features.
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